Hello CEO's
After going over the workbook I realize that knowing what your customer values is very important. It does not always coincide with your values. Having customer feed back is very important to your business also as Mr. Parker stated, "having a bridge between those who expect value and those commissioned to deliver it", is essential. If you do not know what your customer values you could lose them in the long run or never attract them. Receiving this type of information is critical to your business.
MarquitaGceo4life
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1 comment:
Very True Marquita.
And the Customer is always right.
The customer can be internal or external.
The customer can be your family in what they want for dinner or your boss in a project he or she is demanding and the customer can be you wanting a break from it all.
What a customer values may not be right but never the less it is what they want.
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