Success story…

I have implemented what I have learned so far and it works…

As I have stated before, my goal is to use this tool to help me become a better Manager and be the best CEO of my life.

I was so excited after listening to each CD, especially the Positive Thinking. Learning the 7 types of intelligence gave me a better understanding to utilize each talent and skill set each of my team member possesses.

I met with my team and introduced the concept of grouping them and matching their skills with the workflow process. I pretty much know each of my team member’s skills; however, I brought them along with this change. I asked them to identify their skills that can be best utilized in each process. When all said and done, I was right evaluating their skills set.

The change happened last week, guess what… the team environment has changed drastically, all became highly productive, no more whiners, and complainers. For the first time, we finally met our goal to have all grievances and appeals cases that are received in our area entered into the database and assigned to a Consultant in an hour. Our lead-time, changed from 3 hours to an hour.

To answer the question: How is my business running? I must say… it is running in an excellent pace… can’t wait to finish the 4 CD’s…