Hello Fellow CEO's,
WE MADE IT! We are at the last section of the Roadmap to a successful CEO4Life! It has been a wonderful program with many educational ideas. I watched the Business Culture DVD and completed the review questions from the perspective of "I am in the business of me - I am the CEO of me". I agree that customer satisfaction is a direct result of team member satisfaction - I have to be satisfied with myself. I can now discipline myself to do the right thing on a daily basis.
Value-Centered Culture captures implementation of K.I.N.D. I feel I can now Keep my customers happy with the service I provide them. Daily I will Initiate constant communication with those I render service to. I will Never leave a customer unhappy and finally, I will Deliver on promises I have made to my customers.
I do not intend to make this the end of my pursuit of an organized life. I would like to schedule regular follow-up visits to "You Are A CEO4Life" - this will ensure a culture of improvement in our lives. I'm still striving - I don't want to let down for a moment on improvement. Thanks again to all of you and especially to Mr. Michael Parker for providing this instrument by which we can grow.
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1 comment:
Hi Geneva,
Great post as always. I love the K.I.N.D. principle too.
I use it all the time.
If we make a promise we must deliver. If a customer is not satisfied that is an issue for me
right or wrong.
I am so glad you have enjoyed the information.
You were great to have.
Julie
a,
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